Frequently Asked Questions

1. What types of pet products do you offer?
We specialize in offering a wide range of products for cats and dogs, including toys, accessories, grooming supplies, and health products. Our items are carefully selected to ensure they meet the highest standards of quality and safety.

2. Are your pet toys and accessories safe for all cats and dogs?
Yes, the safety of your pets is our top priority. All of our toys and accessories are made from non-toxic, durable materials that are safe for cats and dogs of all sizes and ages. We recommend always supervising your pets during playtime to ensure their safety.

3. How do I choose the right size of product for my pet?
Each product listing includes a size guide to help you select the appropriate size for your cat or dog. If you’re unsure, feel free to contact us, and we’ll be happy to assist you in finding the perfect fit.

4. What is your return and exchange policy?
We want you and your pet to be completely satisfied with your purchase. If for any reason you need to return or exchange an item, we offer a hassle-free return policy within 30 days of purchase. Please refer to our Return Policy page for more details.

5. How long will it take to receive my order?
Once your order is placed, it will be processed and shipped within 1-3 business days. Delivery times may vary based on your location, but typically, orders arrive within 12-15 business days. We also offer expedited shipping options at checkout.

6. Do you offer international shipping?
Yes, we ship to select countries outside of the U.S. Shipping rates and delivery times for international orders will vary based on the destination. Please check our Shipping Policy for more information on international orders.

7. Can I track my order?
Yes, once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the status of your shipment until it arrives at your door.

8. What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods to make your shopping experience as convenient as possible.

9. How can I contact customer service?
If you have any questions or need assistance, our customer service team is here to help. You can reach us via email at info@barknpurr.shop, or through our contact form on the website. We strive to respond to all inquiries within 24 hours.